+603.92123030 / 6016.2155708 | News & Updates |

Call Centre Facility

Cyras Research manages 50 CATI stations from its Kuala Lumpur, Malaysia office – allowing for hands-on monitoring and management of
all telephone interviewers. Our facility uses the lastest in VoIP technology for clear reception and low cost controlled by our own IP-PBX
that allow for remotely listening to our interviewers for quality control purposes.

Our call center is seated with native language speaking interviewers covering the Asia Pacific region.Our interviewers are trained specifically
in market research surveys and have average professional work experience in the industry of 6 years. Not only are they extremely experienced in
market research, they know how to handle issues or questions that may arise during phone interviews.

We use Computer Aided Telephone Interviewing (CATI) software which allows for complex questionnaires and quota management to be implemented.
This keeps the survey flow smooth and complex skips undetectable by the respondents. It also allows our interviewers to concentrate on the
question at hand, and not what they should be asking next.

Facility includes:

  • 100% audio recording
  • Intranet with in-house CRM for database management

About Cyras

We are the most competitive market research agency with more than 20 years experience

Keep in Touch

 This email address is being protected from spambots. You need JavaScript enabled to view it.
  +603.9212 3030/ 6016.2155708
 F-05-02, Starparc Point,
Jalan Taman Ibukota,
Setapak,
53300 Kuala Lumpur
Malaysia

Latest News

Focus Group discussion

Qualitative research in which a group of people are asked about their perceptions, opinions, beliefs, and...

Retail Mapping

Map your data for any country in the world: where available use demographic, address, zip code,...

Call Centre

A telephone surveying technique in which the interviewer follows a script provided by a software application....

Centre test location (CLT)

Product marketing tests performed in controlled environments, contrary to home-user tests, which take place where the...

«
»

Recent Projects

  • Call Centre
  • Centre Test Location
  • Focus Group Discussion
  • Retail Mapping Quantitative